5bww Privacy Policy

1. Who We Are

5bww operates the online casino platform accessible at https://5bww.app (the "Platform"). In this Privacy Policy, "5bww," "we," "us," and "our" refer to the operator of the 5bww Platform. 5bww acts as the data controller in respect of the personal data of registered players and visitors to the Platform.

If you have any questions about how 5bww handles your personal data, you may contact our Data Protection Officer at the email address provided in Section 15 of this policy.

2. Data We Collect

5bww collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, or driver's licence number).
• Contact Data: Email address, Philippine mobile number, and residential address (city, province, and postal code).
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), deposit and withdrawal history, and wallet balance records.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and communication preferences.
• Transaction Data: Records of all deposits, withdrawals, wagers placed, games played, bonuses claimed, and winnings received on the 5bww Platform.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and session duration.
• Usage Data: Pages visited on the Platform, game sessions, click-through data, and feature interactions.
• Communications Data: Records of your correspondence with 5bww customer support, including chat transcripts and email exchanges.

5bww does not collect sensitive personal information (such as health data, religious beliefs, or political opinions) unless specifically required for responsible gaming assessments or regulatory compliance, and only with your explicit consent where required by law.

3. How We Collect Data

5bww collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: When you access the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 10 for more detail.
• Third parties: We may receive identity verification data from KYC (Know Your Customer) service providers, fraud prevention agencies, and payment processors when you transact on the Platform.

4. How We Use Your Data

5bww uses your personal data for the following purposes:

• To create and manage your 5bww Account and verify your identity and age (21+ requirement).
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• To provide access to games, bonuses, and other Platform features.
• To detect and prevent fraud, money laundering, and other prohibited conduct.
• To comply with applicable Philippine laws and regulatory requirements, including anti-money laundering (AML) obligations.
• To provide customer support and respond to your enquiries.
• To send you service-related communications, such as account notifications, security alerts, and policy updates.
• To send you marketing communications where you have opted in to receive them.
• To improve the Platform through analytics and user research.
• To enforce the 5bww Terms & Conditions and protect the rights of 5bww and other players.

5. Legal Basis for Processing

5bww processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and 5bww (i.e., operating your account and providing gaming services).
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

5bww does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your transactions.
• Game providers: Third-party game studios and live dealer providers whose games are available on the 5bww Platform, to the extent necessary to deliver the game service.
• Identity verification providers: KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Regulatory authorities: Philippine gaming regulators, law enforcement agencies, and other government bodies, where required by law or court order.
• Service providers: IT infrastructure, cloud hosting, analytics, and customer support providers engaged by 5bww under data processing agreements that require them to protect your data.

All third parties with whom 5bww shares personal data are required to handle that data in accordance with applicable data protection laws and 5bww's data security standards.

7. International Transfers

Some of 5bww's service providers and game partners are located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, 5bww will implement appropriate safeguards — such as standard contractual clauses or binding corporate rules — to ensure that your data remains protected in accordance with the Philippine Data Privacy Act of 2012.

8. Data Retention

5bww retains your personal data for as long as your account is active and for a period of five (5) years following account closure, in order to comply with AML record-keeping obligations and to resolve any disputes that may arise.

Technical and usage data collected through cookies and server logs is retained for a maximum of twenty-four (24) months. Marketing consent records are retained for the duration of your account and for three (3) years following account closure.

Where retention is no longer necessary for the purposes described in this policy and no legal obligation requires continued retention, 5bww will securely delete or anonymise your personal data.

9. Security Measures

5bww implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted between your device and the 5bww Platform.
• AES-256 encryption for personal data stored in 5bww databases.
• Role-based access controls limiting access to personal data to authorised personnel only.
• Regular security audits and penetration testing of the Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures to detect, report, and address personal data breaches promptly.

While 5bww takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your 5bww login credentials confidential.

10. Cookies and Tracking

5bww uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

We use the following categories of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your language, display, and responsible gaming settings.
• Marketing cookies: Used to deliver relevant promotional content, only where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 5bww Platform.

11. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 5bww:

• Right to be informed: The right to know what personal data 5bww holds about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 5bww holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to 5bww's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact 5bww's Data Protection Officer using the contact details in Section 15. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

12. Children's Privacy

The 5bww Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. 5bww does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 5bww Platform, please contact our support team immediately so that we can investigate and take appropriate action.

13. Marketing Communications

5bww will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers if you have explicitly opted in to receive such communications during registration or through your account settings.

You may withdraw your marketing consent and unsubscribe from all promotional communications at any time by:

• Updating your communication preferences in the 5bww account settings page.
• Clicking the unsubscribe link included in any marketing email sent by 5bww.
• Contacting 5bww customer support and requesting removal from marketing lists.

Please note that withdrawing marketing consent does not affect your receipt of essential service communications, such as account security alerts, deposit confirmations, and policy update notices, which 5bww may send regardless of your marketing preferences.

14. Changes to This Policy

5bww reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, we will notify you by email to your registered address or by a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 5bww protects your personal data. Your continued use of the Platform following any update constitutes your acknowledgment of the revised policy.

15. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5bww handles your personal data, please contact our Data Protection Officer:

Email: [email protected]

We aim to respond to all privacy-related enquiries within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).

For general customer support enquiries unrelated to data privacy, please contact: [email protected]